Mission Statement Ė Residential and Commercial
Computer and related setup & installation
We emphasize on our service quality and Client/Customer satisfaction. As a result, we depend on verbal or written agreements as contracts that make it as easy as possible for those who acquire our services. We reserve the right to refuse service to anyone for any reason at anytime.
Changes of services and/or policy notifications
Our service policy may change at anytime. If our policies, services, or prices change, we will strive to inform our Clients personally however, it is ultimately the responsibility of everyone to be informed of these changes by visiting our website at www.fhcs.net. Changes can be found by clicking the "Support Forum" link on the "Resources" page.
Guarantees, Warranties, Product Orders/Returns
We strive to succeed in your satisfaction with our services. If we do not have a solution regarding your service call, there will be no charge for that service. The minimum charge of $60 will still apply if the customer declines service after a solution with an estimate is given. We do not offer credits or refunds, or any other form of favors for the satisfied completion of services rendered.
If you aren't satisfied with our services, let us know and you will not be billed for the service performed. It is the responsibility of any dissatisfied Client to notify us before we send out an invoice to qualify for this guarantee with the exception of services that take longer than 7 days to complete and any travel charges.
Information sent to us for website updates are normally completed within 24-48 hours. It may take longer during holidays and/or when holidays coincide with weekends.
Any and all products (routers, modems, networking equipment, cables, etc.) that are in stock are sold with a 15 day return policy if the product is defective, unless otherwise noted on the receipt, sales tag, or mentioned by us at the time of the sale. Products can be returned for a full refund within 15 days of original purchase in new condition with original receipt, packaging, and accessories if product is defective, unless otherwise noted on the sales tag or receipt. Software, media, and computers cannot be returned if opened. Consignment items cannot be returned and are sold "as is" without any warranty or guarantee at the sole risk of the customer.
Products that are not in stock and are special ordered on behalf of the Customer require payment in full for the products at the time of order and the products cannot be returned.
Payments & Billing Policy
We accept payments of USD cash, U.S. Check, U.S. Money Order, U.S. Cashiers Check, Discover, MasterCard, American Express, and Visa.
Detailed invoices are sent via postal or E-mail on the 1st of every month for Customers/Clients with reoccurring billings.
If the total amount due is not received by the due date, a $15 late fee may be assessed. 30 days past due may result in account & service suspension. Account suspension will result in website and e-mail shut down on hosted accounts and/or refusal of service until total amount due is paid. 60 days past due may result in account & service termination. Account termination will result in website and e-mail deletion, including all backups on hosted accounts and/or refusal of service until total amount due is paid.
All payments made will go toward the earliest unpaid invoices. A $40.00 charge may be billed to any account with each returned check for that account. Additional service and attorney fees may also be charged to any account which is 60 days past due if an outside agency is used to collect any debts.
Due to the implementation of our E-mail security measures, E-mail sent to us will only be accepted from those who are on our accepted E-mail list or through our on-line priority E-mail form at http://www.fhcs.net/email_us.asp via the web. Those who use our E-mail form will have the option to be added to our list
Copyright © 2007 Fountain Hills Computer Servicesô